Our services
Futorion provides managed outsourcing and virtual assistant services. We hire, train, manage and supervise remote professionals who take ownership of operational tasks on behalf of our clients, including lead generation, outreach, research, administration, data entry and customer support. The exact scope of every engagement is agreed in writing before the work begins, so there is never any ambiguity about what we are delivering.
Flexibility and term
Our services are delivered on a flexible basis and we do not require long-term contracts unless this has been specifically agreed in writing with the client. Clients are free to adjust the scope of the work, scale the team up or down, pause the engagement or end the service in line with the notice period agreed at the start of the relationship. We believe clients should stay with Futorion because of the value we deliver, not because they are locked into a contract.
Our commitment to clients
Futorion is committed to delivering professional, reliable and high-quality service on every engagement. We invest time in understanding each client's business, document the way the work is done, and continuously refine our processes so that quality improves over time. Where issues arise, we address them openly and quickly.
While we take pride in the quality of our work, no service provider can guarantee specific commercial outcomes, as business results depend on many factors outside our direct control. We will always be transparent with our clients about what is realistic and what is not.
Client responsibilities
To allow our team to do its best work, we ask clients to provide timely access to the information, accounts, tools and feedback that the engagement requires. Clear and regular communication from both sides is what makes outsourcing successful, and we will set up a simple working rhythm with you from day one.
Fees, invoicing and payment
Pricing, billing cycles and payment terms are agreed in writing before any work starts, so there are no surprises. Invoices are typically issued on a monthly basis unless otherwise arranged, and payment terms are stated clearly on every invoice. If any question arises about an invoice, we ask clients to contact us promptly so it can be resolved quickly.
Confidentiality
Confidentiality is a fundamental part of our service. Every team member working through Futorion signs a Non-Disclosure Agreement before being assigned to a client project, and Futorion is willing to sign a separate NDA directly with the client where additional protection is appropriate. Our Confidentiality & NDA Policy describes this in more detail.
Changes to these terms
From time to time, we may update these Terms & Conditions to reflect changes in how we operate or in applicable law. Active clients will be informed in advance of any material change that affects their engagement, and we will always be available to talk through what the change means in practice.
Contacting us
If you have questions about these terms, or you would like a signed copy for your records, please contact us at contact@futorion.com or call +31 6 13497093. Futorion is based in the Netherlands and works with clients internationally.